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US/Canada: (303) 500-3050; Australia: 0721396117
Knowledge base
General
FAQ
2
What operating systems does Rapid Apps ERP run on
How to start a TeamViewer Session for Remote Live Support
Getting Started
6
Billing Central
Create Invoice
Collections Central
Receivables Central
Customize the Main Title Bar - Disabling Alerts
View all 6
Rapid On The Go!
5
Add Job and Jobsite through Rapid On The GO!
On The GO! Job Ticket and Time Sheet Advanced Configuration
Where To Find Your Client ID
Changes in Rapid On The GO! v 3.0
END USER LICENSE AGREEMENT
Release Notes
6
Rapid ERP version 2.2301.26.1
Rapid ERP version 2.2211.18.1
Rapid ERP version 2.2210.28.1
Rapid ERP version 2.2210.2.1
Rapid ERP version 2.2209.15.1
View all 6
Customer
3
How to Issue a Credit Report for a Customer
What is GeoTab?
New Action Types in Operator Checklist
Rapid On The Go - ROT
1
Customize Rapid on the Go (ROTG) Job Ticket Fields
Sales
Customers
6
Hydrovac - Job & Site Disposal Location
How to see all jobsites for a customer and create a job for a jobsite
Adding A New Customer
Adding A Contact or Adding Contact Information to a Customer
How to Alert Dispatchers to Not Create Jobs for a Customer
View all 6
Pricing
2
How to Apply Surcharge
Customize invoice labels descriptions for all automatically generated invoice line items
Reports
Sales Reports
1
How To Export Your Active Customer List to Excel for Mail Merge or Labels
Customer Reports
2
Active Customers With No Recent Job Activity Report (Customers No Longer Working For)
Filter By Date and Time in Dispatch Multiple Day Reports Specify the date and time in Report Range Selector to generat
Employee Reports
1
Track and display operator responses for OSHA alert reports
Equipment
1
Equipment Utilization By Month
Jobs
Dispatch
43
Manually adjust total job site and travel hours
Send Job Information to Crew
Double-Booking Settings for Equipment Units
Gallery Enhancements
Ticketed Jobs
View all 43
Timeline View
1
Customize Tiles in Timeline View
Accounting
Receivables
4
NSF Checks or Credit Card Refunds
Posting Payments
Seeing the Payment History on an Invoice
How to Apply Overpayment Funds from an Older Payment
Billing
10
Manual Invoicing
Searching For An Invoice
Filtering To See Which Invoices Are Not Processed
Invoicing Utilizing the Pricing Feature
How to bill and invoice for tax only
View all 10
Collections
2
Collection Reports
Running Monthly Statements
Finance Charges
2
How to Assess Finance Charges
How to add Finance Charge for Overdue Invoices
Ledger
1
Ledger Feature
Assets
Fleet
4
Equipment Types and Sizes
Assigning A Crew Member To A Specific Piece of Equipment
Removing An Assigned Operator From Equipment
Adding Equipment / Pumps
Maintenance
4
How To Add a New Maintenance to be performed
Completing a Currently Scheduled Maintenance
RapidApps Rapid ERP: How to view submitted DVIR reports
Adding a Recurring Maintenance
Locations
1
Adding Yard Locations
Permits & Licenses
4
Safety, Permits and Licenses
Adding a Permit Or License Type
Adding a Permit or License
Assigning a Permit / License
Gallery
1
Gallery for Company Files
Human Resources
Employees
6
Adding Employees
Rapid Apps Rapid ERP: How to view OSHA Weather Alerts
How to Add Out of Office Reasons
How to Ban an Employee From a Customer or Jobsite
On Call Operators
View all 6
Payroll
4
Rapid Apps Rapid ERP: How to add a new payroll period
Operator Time Sheets
Allow Multiple Manual Payroll Tasks to be Assigned at Once
Crew Central: Why there are missing GPS times for job status changes?
Clocking Log
1
Verifying Clocking Activity While Viewing / Editing
Crew Central
1
Overlapping Ticket Times in Crew Central
Company
My Company
10
User Permissions
Job Ticket "Signed By" and Signatures
Separate Filled Job Ticket disclaimers for Pre-Job and Post-Job
Setting Company Defaults
Linking Your GeoTab Account
View all 10
Users
7
Adding A User To Rapid Apps
Suspending A Pump Magic User Account
Assigning User Licenses
How to view, assign and remove Rapid ERP Licences
User Access Templates
View all 7
General Computer, Internet, Printing Information
Internet
1
Internet Speed Minimum Requirement
Rapid Service Request - RSR
Manual
1
Rapid Service Request (RSR) Manual
Manuals
Dispatchers
16
Introduction
Schedule a New Job
Assign Operators and Equipment
Cancel/Reschedule a Cancelled Job
Customize the Dispatch Central
View all 16
Accountants
0
Managers
0
Payroll
9
Introduction
Add New Pay Period
Edit Payroll Period
Generate Payroll
Export the Payroll Timesheet to Excel
View all 9
Help Desk Software
by Freshdesk